Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

All items are bespoke and personalised, returns and refunds are exempt.

All items are delivered by courier with tracking details and requires signature.  Items aren’t left unless a signature is provided or photographic evidence that goods have been left in your safe place.

Need help?

Contact us at info@bigoccasionevents.co.uk for questions related to refunds and returns.